FAQs

1. What is the minimum/maximum stay?
There is no maximum stay. However, if you require a shorter period please send us a reservation enquiry form by email and we will respond within 1 working day.

2. How do I make a Reservation?
Please complete the reservation enquiry form and submit it to us and we will respond within 1 working day.

However, we are happy to discuss your requirements over the telephone (+ 353 1 6749000) if you need any additional assistance.

When we confirm availability by email, we will also confirm the Rate and Location. We will also provide you with access to actual photos and a floor map. If your requested accommodation is not available we will, if possible, provide an alternative option of the same standard.

If the Rate/Apartment meets your requirements you should confirm this to us by email and also provide your full home address/contact details.

We will forward you a standard contract within 1 working day which you should complete, sign and fax to (+ 353 1 6169834) or Scan a signed contract to our email address sales@shorttermlet.com

In most cases the entire process is completed within one working day.

3. Do I pay a Deposit?
Corporate Client and Non-Corporate Client:
No, you are not required to pay a deposit. However, the Renter/ Occupant will be required to provide credit card details to cover any charges incurred by the occupant or invitee for any unpaid rent, telephone or other incidental charges, missing or damaged items or damage to the apartment caused by the occupant or invitee. Credit card charges are paid by Renter/Occupant. (Amex, Diners, Visa, Mastercard, Visa Electron, Visa Debit and Laser)

4. When do I Pay?
Corporate Client:
There is no requirement to pay the 1st months rent in advance. The payment can be made within 7 days following the arrival of the Occupant.

Non Corporate Client:
You are required to pay part of the rent in advance up to a maximum of 30 days:

50% of the booking for a stay of 1- 30 days
30% of the 1st 30days for stays in excess of 30 days
The balance should be paid a minimum of 3 days in advance of arrival.

5. Will I receive an invoice?
Yes. Invoices are issued for all reservations to the Occupant or the Renter as instructed.

For reservations of more than 30 nights an invoice will be raised for the initial 30 days, after which invoices will be raised every 30 days thereafter.

Invoices are usually based on a 30 day term.

Subsequent monthly payments must be paid to Scandik Property Services before the due date.

6. How do I pay?
Our preferred method of payment is Electronic Transfer. Our Bank account details will be shown on each invoice.

You can also pay for your apartment accommodation by Cash, Bank Drafts drawn on Irish Banks, and all major credit cards* – Master card, Visa, American Express and Diners. We also accept Visa Electron, Visa Debit and Laser debit cards. Credit Card charges are paid by the Renter/Occupant.

*It is important that you contact your Credit Card supplier in advance if you do not normally use your credit card for large amounts, to avoid your payment being rejected. Also, please ensure that the address provided on the Payment Details section of Scandik Property Services Lease is the same as the billing address of the credit card. It is also advisable to inform your card supplier in advance that you will be abroad for a specific period.

If you have any special requests as regards payment, please do not hesitate to contact our office, preferably by email.

7. What is the Cancellation Policy?
All cancellation requests must be submitted in writing. For the avoidance of doubt, the Renter/Occupant acknowledges that such cancellation entitles Scandik Property Services to endeavour to re-let the Apartment immediately on receipt of notice of cancellation.

For all Cancellations prior to arrival date:
For a reservation cancelled 30 days or more before arrival date, a charge of 30% of the rent, subject to a maximum of €1,000 (One Thousand Euros), will be debited to the Renter / Occupier.

For all reservations cancelled less than 30 days before the arrival date or in the case of a ‘No Show’, the full charges will be debited to the Renter/Occupant subject to a maximum of €3,000 (Three Thousand Euros).

For cancellations after the arrival date:
Corporate Client:

The tenant will have the option to terminate any agreement in the event the named occupant is required to leave the country or company by giving a minimum of 30 days written notice.

Alternatively, the total amount of days detailed in the initial Reservation/Contract will be charged to the Renter/Occupant. However, we will endeavour to re-let the apartment for all or part of the cancelled term and refund the full amount of the rent for the re-let term less €250 (two hundred and Fifty Euros) in respect of administration/advertising and cleaning costs. Our experience to-date is that we have managed to re-let the property for the full cancelled term/most of the cancelled term in all cases.

Non Corporate Client:
The total amount of days detailed in the initial Reservation/Contract will be charged. However, we will endeavour to re-let the apartment and refund the full amount of the rent for all or part of the re-let term less €250 (two hundred and Fifty Euros) in respect of administration/advertising and cleaning costs. Our experience to-date is that we have managed to re-let the property for the full term/most of the term in all cases.

8. Can I extend my stay?
An extension request is subject to availability and approval by Scandik Property Services. A new lease will be issued to you for signing and return to this office. There is no guarantee that the extended period requested will be at the same nightly rate or in the same apartment.

9. What are the Check-In / Check-Out Times and Procedures?
Check-in time is 14:00 hrs
Check-out time is 10:00 hrs

Should you require an early check in or a late check-out or if you have a special request, please contact the office by email. We will seek to facilitate you if at all possible.

10. How do I collect and return my Keys?

Procedure for collecting of Keys

Adelaide Square/Alexandra Walk:
We will leave the keys in a lock box for you at the concierge desk. A code will be provided prior to arrival to open this box.  The box will have two swipe cards for entrance to block, two apartment door keys, two post box keys, and Car Park swipe (if booked) and gym card (if booked).

If you have not received your full compliment of keys / swipes please email the office within 24 hours.

We will also provide you with a Tourist Map of Dublin and our contact details / emergency call out number.

All other Locations:
We will arrange to meet you at the apartment block by prior arrangement.

If you have not received your full compliment of keys / swipes please email the office within 24 hours.

Procedure for return of Keys

Adelaide Square/Alexandra Walk:

  • Please ensure that the apartment door is locked.
  • Place the following in the prearranged lock box  – two apartment door keys, two post box keys, two apartment block swipes, car park swipe if provided and gym card if provided. Check out instructions will be provided 3 days prior to check out.

All other Locations:

  • Please ensure that the apartment door is locked.
  • Place the following in an envelope – two apartment door keys, two post box keys, two apartment block key/swipes, and car park swipe if provided.
  • Place envelope in the apartment post box and ensure post box is locked.

11. What Incidental Charges can apply?
Scandik Property Services has no hidden charges.

The Renter/Occupant will be liable for payment for loss or damage to any items issued upon move-in, to include: Loss of keys, swipes, gate passes, car park swipes, Gym cards. Charges will be incurred for items if not returned on departure date; or for any damages to the apartment and its furnishings or fixtures or the common areas of the Property due to negligence, neglect or abuse by the Occupant or invitee, (including any extra cleaning or repairs required, at Scandik Property Services discretion).

A minimum charge of €100.00 (one hundred Euros) will be debited to your credit card/account in the event of non return of any key. In the event of having to replace any locks, the full cost of all locksmith labour and materials will be charged to your credit card /account.

Fair Usage of Electricity / Gas Utilities (includes lighting, cooking and heating):

The allowance included in a 2 bedroom lease is €150/30 days.
The allowance included in a 1 bedroom lease is €120/30 days.
Any amount greater than the above rates (€150 / €120) will be billed to the Renter/Occupant.

In Adelaide Square and Alexandra Walk we take meter readings for each apartment on the arrival date and again on the vacate date. Each week, every Monday between 10:00 hrs – 12:00 hrs we check the room settings for heating and hot water so as to ensure that your costs are kept to a minimum.

Please note that the heating is set up at a very comfortable level. If you would like to have the pre-set levels changed please email sales@shorttermlet.com, and we will arrange to reset them for you.

 

12. Do you provide Travel Cots* / High Chairs / Fold away beds?

Yes we do, subject to availability. Please request prior to arrival. We do not provide bed linen for cots. We do not charge for this service.

13. Is smoking permitted in the Apartments?

The lighting of candles and smoking are prohibited in the apartment, except on the balconies.

To limit the risk of fire we prohibit the use of hazardous kitchen equipment, i.e. deep fat fryers/chip pans.

14. Is the Apartment Insured?

The Renter / Occupant is not responsible for insuring the apartment or the contents of the apartment. However, the Renter/Occupant agrees to obtain and/or maintain their own insurance and/or be responsible for the personal property of any Occupant or invitees. The Renter/Occupant agrees and acknowledges that Scandik Property Services will not be responsible for the safe-keeping of equipment, supplies, written material or other valuable items left in apartments or in common areas of the Property. The Renter/Occupant may not rely on any contrary verbal or written assurances provided by Scandik Property Services staff in this respect.

15. Can you accommodate people with disabilities?

Our company operates in accordance with the Equal Status Acts 2000 & 2011 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.

Irish Laws will govern Scandik Property Services Limited’ liability for all matters.

This list is not exhaustive. Please feel free to ask any question by emailing the office: sales@shorttermlet.com

Definitions:
The “Renter” is defined as the Company/agency/individual who arranges the renting of the property for a Occupant.